Frequently Asked Questions
Our priority is to protect the health and wellbeing of staff and customers alike, while still delivering our essential drainage services with total efficiency. To ensure our operations run smoothly and safely during the coronavirus situation, we’ve put measures in place to protect everyone involved in our day-to-day running.
Just some of our COVID-19 measures include:
- Staff checked for symptoms every morning
- Tools and vehicles sanitised every morning and prior to every job
- We only use merchants and stockists who enforce social distancing
- Customers called or texted prior to a visit to give you time to prepare
- Hand sanitiser dispensers are kept in all vehicles
- No access to your premises is required to transact with us
- Paper suits, gloves and face masks are worn during our visit
- We only accept remote payment methods
If you have any further questions regarding our coronavirus safety measures, please don’t hesitate to get in touch and ask.
For a home buyers’ survey, you’d need a fully comprehensive survey to be carried out. With this survey, you would receive a full report of the drainage system in your new home, which you can then pass on to your insurance provider.
Our ‘Look and See’ surveys allow us to identify the exact location that rodents are entering your property from. Once we’ve identified this area, we can devise the best possible permanent solution and offer you a quotation for the solution.
As long as we can access all manholes on the site, this won’t be a problem. However, in the event that we need to carry out a site induction, there will be a charge.
Pipes take many different sizes, with the most common being 100mm. These pipes are often found in domestic properties and would be surveyed using a push camera. Where pipes are perhaps smaller or angled, a mini cam may be required - both of these cameras are charged at a standard fee. For larger pipes, typically 150mm - 225mm and situated on commercial sites, we would use a crawler unit. Due to the added complexity of this method, an additional fee would be charged.
You can call us 7 days a week, between the hours of 6am - midnight. In emergencies, our fast response services can be with you in as little as 60 minutes.
Payment is required upon completion of the job, which you will be informed of by the engineer. If for any reason you cannot be on-site when the job is completed, we will take your card details upon booking, and we’ll charge you when we have finished. We accept payments from debit cards, credit cards and in cash.
We serve customers across South East England. We have engineer points around the region to minimise travel time - for more information, see our coverage areas.
No - all our work is priced up and quoted over the phone
We offer several guarantees: 10 years’ guarantee on manufacturer products, 10 years’ guarantee on drain relining work and five years’ guarantee on drain installations and excavations.
For the first invoice, payment is required upon completion of the job. For any further services, we can issue an account form for you to complete and return, so that any further payments can be completed swiftly and easily.
These accounts are subject to credit checks and payments are required 30 days from the date of invoice. For more information, please contact our operations team via email firstname.lastname@example.org.
We accept all major credit cards